TERMS & CONDITIONS OF SERVICE
OS SAMPLING PRODUCTION
Also available: Terms — Plain English Summary
1. ABOUT THESE TERMS
1.1 These Terms & Conditions of Service ("Terms") apply to all orders placed with Olya Shishkina Ltd trading as OS Sampling Production ("we", "us", "our"), a company incorporated in England and Wales (Company No. 11036854), VAT registered (VAT No. 321141953), studio at Studio A22, The Collective Old Oak, Nash House, Old Oak Lane, London NW10 6FF. These Terms reflect the standard terms and practices on which we have always conducted our business.
1.2 By taking any step to proceed with an order — including completing our client intake form, paying a deposit, delivering materials, or issuing instructions — following receipt of a document referencing these Terms, you confirm your acceptance of them. For repeat clients, acceptance on a prior order extends to all subsequent orders.
1.3 Where a separate Manufacturing & Production Agreement has been signed by both parties, that Agreement governs. These Terms apply as supplementary terms on any matter the Agreement does not address.
1.4 The entity named in your order confirmation is the contracting party for that order.
2. OUR SERVICES
2.1 OS Sampling Production is a London bespoke studio specialising in garment sampling, design development, and precision textile production. Our work spans collection sampling, bridal and made-to-measure, evening wear, and bespoke textile commissions including fine table linen and soft furnishings — all undertaken to client specification.
2.2 Services include: collection and pre-production sampling; design development; pattern cutting, development and grading; made-to-measure garment construction (CMT); alterations and reworking; embroidery and applied decoration; pattern handover; and bespoke textile production. All work is carried out on a bespoke basis.
2.3 Making-up only. Where you supply all fabrics, materials, and other inputs and we provide only making-up labour, our services are limited to the labour described in the order. We make no representation about, and accept no responsibility for, the quantity, quality, or suitability of materials you supply.
2.4 We issue order confirmations through our order management system. Please review the confirmation carefully before proceeding. We reserve the right to decline any order before production commences.
3. ESTIMATES AND PRICING
3.1 Estimates are indicative only and are not fixed quotes. They are based on information available at the time and may be adjusted following physical assessment of materials, patterns, and construction requirements. Estimates and quotations are valid for 30 days from the date issued unless otherwise stated.
3.2 Where a fixed price is agreed and confirmed in writing, it will not be changed without your written agreement. Where the nature of the work does not permit a fixed price — in particular for complex bespoke, one-off, or production items — work proceeds on the basis of an estimate and is charged on a time and materials basis, with the final amount calculated at completion and confirmed in your order record or invoice. Where we anticipate the final amount will materially exceed the estimate, we will notify you before continuing with the relevant work.
3.3 All prices are exclusive of VAT, which is charged at the applicable rate. A VAT invoice will be issued.
3.4 Where we source materials, fabrics, trimmings, or sundries on your behalf, these are charged at cost plus a sourcing and handling fee. As exact quantities and specifications can only be determined in the course of bespoke work, materials charges are calculated at completion and confirmed in your order record and/or invoice.
3.5 Our hourly rates are provided in writing with each estimate or quotation and confirmed at the time of order.
4. PAYMENT TERMS
4.1 Unless otherwise agreed in writing, our payment terms are:
(a) a deposit of 50% of the estimated total, payable upon order confirmation and before production commences; and
(b) the balance, payable on completion of work and before release or despatch of goods.
4.2 Progress payments. For higher-value or longer-duration commissions, we may request interim progress payments at any stage to cover work completed to date. Such requests will be confirmed in writing. Non-payment of a progress payment within the agreed timeframe may result in work being suspended until payment is received.
4.3 We will not release completed goods, patterns, samples, or materials until all outstanding amounts have been received in full. We are entitled to retain such items pending payment.
4.4 Accepted payment methods: bank transfer to our account details as shown on your order or invoice. Card payment is available subject to a 3% processing fee.
4.5 Late payment. If payment is not received within 14 days of the due date, interest will accrue at 3% per month on the outstanding amount until payment is received in full. Overdue payment on any order also entitles us to suspend work on all active orders for that client until the account is cleared.
4.6 Storage. If completed items are not collected or despatched within 14 days of your being notified they are ready and payment has been received, a reasonable storage fee may be charged. Items remaining uncollected for 60 days or more may be treated as abandoned.
5. CLIENT-SUPPLIED MATERIALS AND HIGH-VALUE INPUTS
5.1 Where you supply fabrics, trimmings, hardware, patterns, or other materials:
(a) you are responsible for supplying sufficient quantities of appropriate quality and correct specification;
(b) we are not liable for defects, shortfalls, or failures arising from materials that are faulty, insufficient, incorrectly specified, or otherwise unsuitable;
(c) any additional work caused by defective or insufficient materials will be charged at our standard rates; and
(d) where we have provided a fabric or material quantity estimate at your request, you are responsible for verifying that estimate against your own requirements and for purchasing sufficient quantities before production commences.
5.2 We handle all client-supplied materials with professional care. In the event of damage or loss during production, alteration, or other handling, our liability reflects the fees payable under the relevant order rather than the market value of the materials themselves. This applies regardless of the nature of the item (garment, tablecloth, soft furnishing, or other textile). If materials are valued at more than £50 per metre (or equivalent per unit), please notify us at order stage so we can discuss handling. Normal cutting waste and seam allowances are inherent in production and are not a basis for compensation.
5.3 All materials should be delivered to us as a single consignment before the agreed production start date. Multiple or delayed deliveries may affect the timeline; additional charges may apply.
5.4 Fabric and material quantity estimates. Where we provide an estimate of fabric or material quantities required for your order, that estimate is indicative only, based on information available at the time, and may not account for all variables including fabric characteristics, pattern placement, design adjustments, or production requirements. We recommend purchasing a safety allowance of at least 10% above any quantity we suggest. We are not liable for shortfalls arising from the client purchasing less than our recommended quantity, or from factors outside our control once production has commenced. If materials prove insufficient during production, we will notify you promptly; work may be suspended until further materials are supplied, and any resulting disruption or re-handling may be charged.
5.5 Inspection on receipt. On receipt of materials we carry out a visual inspection and will notify you of any obvious discrepancies, such as incorrect colour or fabric type. We are not able to verify quantities or inspect the full quality of rolled or packaged materials prior to cutting. Any issues discovered during cutting or production will be notified to you promptly.
6. PATTERNS AND TECHNICAL SPECIFICATIONS
6.1 Where you supply patterns, technical packs, or construction specifications, you warrant that they are accurate, complete, and fit for purpose. We produce to the patterns and specifications as supplied and are not liable for any issues arising from errors, inaccuracies, or omissions in them.
6.2 Where we develop patterns, blocks, technical drawings, or production documents in connection with your order, those materials (physical and digital) remain in our possession until all fees for the relevant order are paid in full. On receipt of full payment, client-specific materials will be made available for collection or transfer in accordance with your order; digital files will be provided in the format agreed at the time of order. Our independently developed manufacturing know-how (see clause 12) is not transferred.
6.3 Graded Patterns. Grading is a separate chargeable service. Where we carry out grading and also undertake the subsequent production of the same order, we take responsibility for the graded patterns as part of our production obligations and discrepancies are identified during our pre-production sample process. Where grading is provided as a standalone handover without production, our liability is limited to the fees paid for the grading work; we strongly recommend a verification sample before committing to production and are not liable for production losses from files used in production we did not oversee.
6.4 Adjustments Incorporated Remotely. Where adjustments are made without the physical sample present, we cannot guarantee accuracy and accept no liability for discrepancies. Proceeding to production without a verification sample is at the client's own risk.
7. PRE-PRODUCTION SAMPLES AND FITTINGS
7.1 For production orders, a pre-production sample is required before bulk production commences. You must approve the sample in writing; bulk production will not start until approval is received. The approved sample is the production standard and approval is final — production items may not be rejected on grounds that were apparent in the approved sample.
7.2 Changes requested after approval are treated as new instructions and may incur additional charges and extend the timeline.
7.3 Fittings. All client instructions and adjustments arising from fittings are chargeable at our applicable rates.
7.4 Made-to-measure and bridal commissions. Garments are constructed to measurements taken or provided at the time of order. We are not responsible for adjustments required due to changes in measurements or body shape after the order is placed; any such adjustments are chargeable.
8. PRODUCTION TIMELINES
8.1 Timelines given by us are estimates only and do not constitute guaranteed delivery dates.
8.2 Timelines begin only after all of the following have been received: (a) your deposit; (b) all client-supplied materials; and (c) your written approval of the pre-production sample without material amendments requiring rework.
8.3 Delay caused or contributed to by you — including delayed approval, late delivery of materials, or failure to respond to queries — extends the timeline by a corresponding period. We are not liable for resulting delays.
9. MANUFACTURING TOLERANCES
9.1 Garment making and textile production are manual crafts. Minor natural variation between individual items and the approved sample is inherent and normal.
9.2 Industry-standard tolerances apply:
(a) Measurements: ±1.5 cm at any individual measurement point.
(b) Seam placement and construction: minor positional variation within accepted industry norms.
(c) Gathered, ruched, or pleated sections: variation in fullness and distribution is inherent.
(d) Hand-finished hems and edges: minor variation in width and uniformity is expected.
(e) Colour and dye lot: where fabric is client-supplied, exact colour consistency between cuts or production runs cannot be guaranteed.
9.3 Items conforming to the approved sample within these tolerances are not defective and are not subject to rejection or financial claim on grounds of natural variation.
10. QUALITY CONTROL AND INSPECTION
10.1 We exercise reasonable skill, care, and workmanship in all our work.
10.2 You must inspect all items on collection or receipt. Any defects or non-conformances must be notified to us in writing within 7 days of collection or receipt, identifying the specific items and describing the issue. Claims notified after 7 days may not be accepted.
10.3 Where a defect is attributable solely to our workmanship, our remedy is limited to the labour required to repair or re-make the affected item. Any replacement materials are the client's responsibility.
10.4 You may not reject an entire order on the basis of defects in individual items. Any remedy applies only to specific items found to be defective within the above criteria.
11. LOGOS, TRADEMARKS, LABELS, AND BRANDED MATERIALS
11.1 Where you instruct us to apply, attach, embroider, print, or otherwise incorporate logos, trademarks, brand names, care labels, product labels, or any other branded or licensed material ("Branded Materials"):
(a) you confirm that you own, or have full and valid authorisation to use, all intellectual property rights in the Branded Materials for the purposes instructed;
(b) you take full and sole responsibility for any claim, cost, or liability arising from or relating to the use of the Branded Materials, including any claim of trademark infringement, copyright infringement, or passing off; and
(c) you agree to indemnify us against any costs, claims, damages, or expenses (including reasonable legal fees) incurred as a result of us carrying out your instructions relating to the Branded Materials.
11.2 We carry out Branded Materials instructions as directed by you and accept no responsibility for their design, legality, accuracy, or compliance with applicable law.
11.3 Where you instruct us to apply branding belonging to a third party, the same warranties and indemnity in clause 11.1 apply. By giving us the instruction, you confirm you have authority from that third party to direct us to apply their marks.
12. INTELLECTUAL PROPERTY
12.1 Your designs, sketches, branding, and creative concepts remain yours at all times. Where we develop original designs at your request, ownership of those designs transfers to you on full payment of all fees for that work.
12.2 We will not reproduce your designs for any third party, or use them for any purpose other than fulfilling your order, without your prior written consent.
12.3 Our own independently developed manufacturing know-how — including our blocks, slopers, grading systems, pattern-cutting methods, construction techniques, assembly sequences, and sewing and finishing methods — belongs to us and is not transferred to you by or in connection with any order.
12.4 Where you supply designs, patterns, or instructions, you warrant that they do not infringe any third party's intellectual property rights. You agree to indemnify us against any claims, costs, or expenses arising from any such infringement.
13. PHOTOGRAPHY AND PROMOTIONAL USE
13.1 We will not photograph, publish, share, or otherwise use your designs, samples, or production pieces for any promotional purpose — including portfolio, website, or social media — without your prior written consent in each instance.
13.2 You must obtain our prior written consent before photographing or recording our studio, premises, methods, or equipment in any way that could disclose our working methods or commercially sensitive information.
14. CONFIDENTIALITY
14.1 We treat all information relating to your designs, orders, and business as confidential and will not disclose it to third parties without your consent, except as required by law.
14.2 Where a separate Non-Disclosure Agreement is in place between us, that Agreement governs confidentiality. These Terms apply on any matter the NDA does not address.
15. CANCELLATION
15.1 You may cancel an order by written notice to us. On cancellation:
(a) your deposit is non-refundable once production has commenced or any costs have been incurred; and
(b) where production has advanced significantly (more than 50% complete) at the date of cancellation, we reserve the right to charge for all work completed, up to the full order value if substantially complete.
15.2 We may suspend or cancel an order if you fail to pay your deposit, deliver required materials, or provide written approvals within a reasonable time. Cancellation liability includes the cost of any materials ordered at your instruction prior to the relevant payment being received.
16. FORCE MAJEURE
16.1 We are not liable for failure or delay caused by events beyond our reasonable control, including equipment breakdown, illness of key personnel, supply chain disruption, fire, flood, or power failure.
16.2 If such an event continues for more than 30 days, either party may terminate the affected order by written notice. Where we terminate, you will receive a refund of amounts paid for work not yet commenced.
17. LIMITATION OF LIABILITY
17.1 Subject to clause 17.3, our total liability to you under or in connection with any order, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us under that order. Where liability arises from a specific element of work (such as grading or pattern adjustment), it is further limited to the fees paid for that specific element, as set out in clause 6.
17.2 We are not liable for any indirect, consequential, special, or punitive losses, including loss of profits, loss of business, loss of opportunity, or loss of reputation, whether or not such losses were foreseeable.
17.3 Nothing in these Terms limits our liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by our negligence; or (c) any other liability that cannot be excluded by applicable law.
17.4 Where you are purchasing as a consumer (for personal use outside any business), your statutory rights under applicable consumer protection legislation are not affected by these Terms.
18. GENERAL
18.1 Governing law. These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
18.2 Entire agreement. These Terms and your accepted order form the entire agreement between us for that order.
18.3 Updates to these Terms. We may update these Terms from time to time by publishing a revised version with a new effective date. Updated Terms apply to orders placed after that date. Orders confirmed before an update remain subject to the Terms in force at the time of confirmation. No other variation to these Terms is effective unless agreed in writing by us.
18.4 No waiver. Failure to enforce any provision on any occasion does not constitute a waiver.
18.5 Severance. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
18.6 Third party rights. A person who is not a party to your order has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
Olya Shishkina Ltd trading as OS Sampling Production
Company No. 11036854
Studio A22, The Collective Old Oak, Nash House, Old Oak Lane, London NW10 6FF
0207 193 1011 · studio@olyashishkina.com
Last updated: 22 September 2026